Inter Library Loan (ILL)
The library can obtain materials which are not in our collection from other libraries, whether through Inter branch loan, Libraries of Local Public Institution of Higher Learning, Private Institution of Higher Learning, Government Department / Ministries & other bodies. UniKL Library offers ILL and Document Delivery services to facilitate library users as well as library member.

ILL Entitlement

• Items charged out on a personal identification card remain the responsibility of the individual named on that card. All eligible borrowers are expected to have a current address and latest phone number in the patron record.
• Books can be renewed in person or twice over the online provided there is no reservation.
• Borrowers are responsible for recalls at all times, they should make arrangements for responding to the recall and the prompt return of the item(s) to the Library.
• Borrowers are responsible for returning materials on time and in good condition, without evidence of defacement, mutilation, or water damage.
• As a reminder, borrower will received email notification and a date due slip is placed in all materials.
• Library materials should be returned to a staff member at the Circulation Counter located on the 14th floor or they can be dropped in the book drop located at the entrance of the library.
• Materials are overdue/ lost/ damage , fines and penalty will be imposed to the respective borrower.

Fines imposed for the late materials

Open Shelf and Red Spot

UniKL Students and Staff
RM 0.20 per book per day late
RM50.00 maximum late fee

External Members
RM 1.00 per book per day late
RM50.00 maximum late fee

Inter Library Loan (ILL)
Individual/member from other libraries who has overdue materials (more than 3 months) will be blacklistedfrom getting the privilege in the future.

Damage Item

• A full-time library staff member will determine the extent of an item’s damage. Damage can include, but is not limited to, water damage, stains, writing or highlighting, burns, missing pages, broken spine, or scratches.
• Borrowers will be charged a RM30.00 fee for each badly damaged item needing repairs.

Lost Materials
An item will be considered lost when

• Findings are reported after library stock taking activity
• Reported by borrower
• Reported by user and searching has been done 3 times over a period of 1 month

Fines imposed for lost material

• Lost books: cost of replacement (current price of books) plus RM20.00 administrative fee plus late fee for each book
• Lost discussion room key: cost of replacement as per cost stated

Barring Procedure

• Library Counter staff will list down all borrowers who recorded unsettled overdue/ lost and/or fines before the end of every semester.
• Any borrower who have recorded lost item or fines exceeded RM 50.00 will be suspended from loan privilege until they settled the amount due.
• For final semester students, they will need to get clearance from library counter. Any borrower who recorded lost item or fines exceeded RM 50.00, a hold will be placed on the student’s record and this will block registration for graduation and the release of transcripts.

Appeal
If a borrower wishes to appeal against any penalty imposed on him/her, he/she may do so by informing the counter staff and by completing an Appeal Form available at the counter.

Please note that the following are NOT acceptable reasons for appealing a fine.

• Lack of knowledge of loan regulations
• Failing to note due dates
• Failing to renew on time
• Failing to read overdue notices put on Library notice board
• Failing to receive reminder notices, either electronically or by mail

Appealing Process

• If a borrower wishes to appeal, he/she need to fill up an appeal form available at the circulation counter
• Complete and submit the appeal form and attach any supporting documents, (for example, a doctor’s certificate to accompany an appeal on medical grounds).
• Many appeals often entail a comprehensive search of book stacks and online records over several days.
• Serious cases which could not be solved at the library management level will be extended to the University Academic Committee (UAC). Response of the UAC will be communicated to the borrower within 7-10 working days after the meeting.